Helping enterprise teams Engage with Thousands of Messenger users, concurrently.
HOW CONVERSITY WORKS?
MESSENGER CHAT ROUTING & DISTRIBUTION
Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With ton of enterprise class features Conversity is one of the most advanced & complete customer engagement solution for Facebook Messenger.
INTERACTIVE CHAT MENUS
Do you use Facebook Messenger for customer engagement?
With Conversity, you can build custom, interactive, multi-level menus options to help your customers route chats to appropriate teams or departments. You can send info text via the menu options or gather user input before sending the chat to your support team.
BOT CHATS NEED A HUMAN TOUCH
Even the best of bots fail at some point in time leaving customers frustrated. Now transfer bot conversations to Live Chat Human Operators with ease. You can trigger the transfer based on “user input” or “business algorithms”. Integrating Conversity with your bot takes under 10 minutes. Offer professional, multi-departmental backend interface to your BOT.
Don’t leave your customers frustrated.
Get humans when technology fails.
CRM & LMS INTEGRATIONS
Conversity integrates with all popular CRM & LMS (Leads Management Systems) like Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, SugarCRM. Conversity also integrates with Content Management Systems like WordPress, Joomla, Magento etc. Conversity makes a great companion to Salesforce and similar powerful CRM & LMS systems.
MULTIPLE TOUCH-POINTS, ONE PLATFORM
Create multiple touch-points for your customers to engage with you. Email campaigns, Text Messages, Facebook Posts, Facebook Ads, Google Ads, Tweets, Landing pages, Hoardings, Print Campaigns.. the list is endless. Lets all these conversation converge on a single dashboard & manage your conversations seamlessly. Quickly qualify leads and move them down the funnel. Provide First Contact Resolution (FCR) effortlessly.
Long lasting, Real Time, Asynchronous conversations – MANAGED EASILY!!