Updated: 13 May, 2018
We collect information (provided by you directly or collected via our systems & software), while you register for our services, verify your identity, transact or interacting with us or use our services.
Type of information collected, but not limited to:
- User information such as names, email addresses, postal addresses, contact numbers, date of birth, profile picture, location details etc.
- Device information: hardware, software details & other parameters of devices you use to connect to our systems.
This information is used to provide services, improve user experience, ensure security & maintain uptime.
We use following services which are all GDPR Complaint.
- Facebook – https://www.facebook.com/business/gdpr
- DigitalOcean – https://www.digitalocean.com/security/gdpr/
- Amazon AWS Services – https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/
- Paypal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
We store the following information on our servers.
- Facebook Scoped ID
- First Name
- Last Name
- Profile Picture
- Chat Messages
We also capture & store the IP Address, Client Browser details, Mobile Device details of clients, their users & website visitors, Web Application users & Mobile App users.
We use the above information to:
- Offer personalized user experience
- Chat messages are used for:
(a) Empower client’s Support Reps to communicate with customer efficiently.
(b) Help build Artificial Intelligent & Machine Learning algorithms which can improve Support Reps productivity & efficiency.
For our Clients:
Please email us to firstname.lastname@example.org to request DELETION of your account.
Upon deletion of your account, all of the above information will be permanently deleted from our servers.
We take reasonable measures, including but not limited to administrative, technical, and physical safeguards to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. None of this information is shared or sold or transferred to anyone unless so required by government agencies. All data is stored behind secured networks and is only accessible by a limited number of authorized personnel. All information is transported over secured SSL channels.
For any clarifications or concerns regarding our security policies and procedures, you may email us to email@example.com