PRIVACY POLICY

Privacy Policy 2018-05-13T07:49:32+00:00

PRIVACY POLICY

PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE.

Updated: 13 May, 2018

Conversity.net & its affiliates provide this Privacy Policy describing the information we gather about you when you access or use our website, mobile applications, make payments, register and/or use our services hereinafter collectively referred to as the “Services” or when you interact with us & how we use and share this information.

This Privacy Policy may be changed from time to time. We encourage you to review the Privacy Policy whenever you use our Services or otherwise to stay informed about our privacy practices and about ways you can help protect your privacy.

We collect information (provided by you directly or collected via our systems & software), while you register for our services, verify your identity, transact or interacting with us or use our services.

Type of information collected, but not limited to:

  • User information such as names, email addresses, postal addresses, contact numbers, date of birth, profile picture, location details etc.
  • Device information: hardware, software details & other parameters of devices you use to connect to our systems.

This information is used to provide services, improve user experience, ensure security & maintain uptime.

GDPR COMPLIANCE

We use following services which are all GDPR Complaint.

  1. Facebook – https://www.facebook.com/business/gdpr
  2. DigitalOcean – https://www.digitalocean.com/security/gdpr/
  3. Amazon AWS Services – https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/
  4. Paypal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full

USER INFORMATION

We store the following information on our servers.

  • Facebook Scoped ID
  • First Name
  • Last Name
  • Profile Picture
  • Location
  • Gender
  • Timezone
  • Chat Messages

We also capture & store the IP Address, Client Browser details, Mobile Device details of clients, their users & website visitors, Web Application users & Mobile App users.

INFORMATION USE

We use the above information to:

  1. Offer personalized user experience
  2. Chat messages are used for:
    (a) Empower client’s Support Reps to communicate with customer efficiently.
    (b) Help build Artificial Intelligent & Machine Learning algorithms which can improve Support Reps productivity & efficiency.

DELETE DATA?

For our Clients:
Please email us to support@conversity.net to request DELETION of your account.
Upon deletion of your account, all of the above information will be permanently deleted from our servers.

INFORMATION PROTECTION

We take reasonable measures, including but not limited to administrative, technical, and physical safeguards to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. None of this information is shared or sold or transferred to anyone unless so required by government agencies. All data is stored behind secured networks and is only accessible by a limited number of authorized personnel. All information is transported over secured SSL channels.

COOKIES

We use Cookies to store information on local devices (web browsers or Mobile apps) to increase the speed of service personalization.

CONTACT INFORMATION

For any clarifications or concerns regarding our security policies and procedures, you may email us to support@conversity.net