We’re constantly adding new features & improving existing ones. If you need a feature which is not listed below, please give us a shout. We’ll be happy to add it to our development queue.
Create custom interactive menus to help your customers navigate to the right team. We offer 5 levels of horizontal & vertical menus. You can push URLs or capture user inputs too.
Easily transfer chats from BOTs to human operators via Conversity’s Handover Protocol integration. No BOT is perfect and now we have warm bodies to assist your customers.
Create & share custom Forms & Menus with-in Facebook Messenger window. No more letting your customers get out of sight. Assist customer in real time while capturing data from customers.
Your customer can message you in their language & you see it in your default language & vice-versa. Real Time Language Translation allows seamless conversations.
For your teams distributed globally, you can set custom time zones, service days & hours for each department. Route after hours chats to other online teams.
Capture customer feedback at the end of every chat session. Monitor agent performance & customer satisfaction in real time & instantly react to poor rating.
We’ve built an intuitive web interface for your reps in the office. For reps on the move, we have a mobile app for Android phones. Chats are synchronized across all devices.
From signup to 1st chat – get started in under 10 minutes. Our intuitive UI, online onboarding guide and 24/7 Support helps you get started effortlessly.
Route incoming chats to different teams or departments in your company. Based on business functions, your visitors or customer can select whom they wish to chat with.
Rule based automatic re-routing of unanswered chats to another department. Now its impossible to miss any customer requests. No more chat abandons. 100% chat response rate.
Chat sessions are sequentially distributed to online Reps using Round-Robin method. Busy reps who are unable to handle new chats can opt out of the queue with a simple click.
Control when & how you would like to route chats during business hours and after hours. You can setup service hours per day and service days per week for each department.
Auto-send custom “Offline Message” to chats received during after hours. Conversity can also store & deliver chats on next working day. Never miss any chat ever again!
Transfer chat sessions, with message history, to other users or other departments with just a click. Offer seamless customer experience as a singular brand & not siloed teams.
Add multiple internal users into an existing chat conversation and create multi-party conferences. Individual users can add or remove themselves from the conference.
Add multiple departments based on business functions like Pre-Sales, Post-Sales, Support, Finance, Shipping, Returns etc. There is no limit on the number of departments you can create.
Create multiple rep accounts & allocate them to one or multiple departments. Reps can login via the web console or mobile app to answer chats. Licenses are based on concurrent logins.
There is a wide range of reports covering all aspects of engagement. We’re constantly adding new reports & analytics to maximize benefits. You can also get daily email summary with vital stats.
Conversity integrates with all popular LMS, CMS, CRM applications. With just a few clicks you can add conversity to any framework you use. We are happy to help with any missing framework.
Based on business functions, you can define how long you want the customer to wait before considering the chat Abandoned. You can define Custom Hold Times for each department.
Define custom auto-responses like “Welcome Message”, “Hold Message”, “Post-Chat Message”, “Abandon Message” & “Offline Message”. These can be defined for each department.
Create Template Answers for each department or each user or universally for the company. Deliver well drafted & accurate responses to your customer really fast.
Our system is designed for multiple concurrent logins via Web interface and Mobile App. Messages are synchromized across all screens and devices concurrently.
Get email alerts or mobile notifications for every abandoned chat. You can proactively reach out to customer & win them back before they deflect to competition.
Get email alerts or mobile notifications for chats which remain unanswered for 45 seconds. Achieve zero chat abandon rate & deliver highest customer satisfaction.
Get alerts via Email and/or Mobile Notifications for every chat which receives [UNHAPPY] rating. Take corrective measures & win customers back.